Privacy Notice

Trunnion AI, LLC, a wholly owned subsidiary of Duskbridge (“Trunnion AI,” “RealtrAI,” “we,” or “us”), operates the RealtrAI marketing website at https://realtrai.com. This notice covers information collected through this website, its contact and privacy-request forms, and optional analytics. Account, prompt, uploaded-content, generated-output, billing, and application data processed through a contracted RealtrAI service are governed by the applicable agreement and product privacy documentation, not this website notice.

Information we collect

• Information you provide: name, work email, optional phone and company, request type, area of interest, message, and privacy-request details.
• Device and request information: IP address, browser or user-agent, source page, and campaign parameters used for security, abuse prevention, and request routing.
• Preference information: selected privacy categories, notice version, choice time, and whether Global Privacy Control was detected; this record stays in your browser.
• Optional usage information: site visits and interactions measured by Google Analytics and Trunnion analytics only after analytics consent; Meta Pixel may measure visits and conversions only after advertising consent.

Do not send passwords, payment-card details, government identifiers, health data, protected-class profiles, client records, listing documents, confidential brokerage information, or other sensitive information through a general website form.

Sources and purposes

We collect information from you, your browser or device, and the campaign link that brought you here. We use it to respond to requests, provide requested information, secure and operate the site, prevent abuse, maintain required records, honor privacy choices and legal rights, and - with consent - measure site use or advertising. Website-form information is not used to make housing, credit, employment, insurance, health, legal, or other legally significant automated decisions.

Disclosures and service providers

We disclose information as needed to hosting and infrastructure providers, our managed PostgreSQL database, configured email-delivery providers, and our private Trunnion lead registry for a reporting copy of submitted contact requests, as well as professional advisers and authorities when legally required. That submitted-contact copy is operational processing and does not depend on optional analytics consent. With the relevant consent, website usage information may also be sent to Google Analytics, Trunnion analytics, or Meta. A business transaction may involve disclosure subject to appropriate confidentiality and notice obligations.

Sale, sharing, and targeted advertising

We do not sell personal information for money. Some laws may define advertising technology as “sale,” “sharing,” or targeted advertising. Meta Pixel is off by default. Reject it, withdraw consent, or opt out through Your Privacy Choices. Browser-detected Global Privacy Control keeps optional analytics and advertising off on that device. This site does not respond separately to browser Do Not Track signals; it honors Global Privacy Control as a universal opt-out instead, and optional technologies stay off unless you enable them.

Retention

• Contact and evaluation requests: up to 365 days after submission, unless an active relationship, dispute, legal hold, security need, or legal obligation requires longer.
• Privacy-request records: up to 36 months to document receipt, verification, response, and compliance.
• Browser consent record: until browser storage is cleared, the notice version is replaced, or the choice is changed.
• Optional provider data and infrastructure logs: according to the shortest configured period reasonably consistent with the stated purpose, security, and legal obligations.

Your rights and choices

Depending on where you live, you may request access, correction, deletion, portability, restriction, objection, consent withdrawal, opt-out, or an appeal, and may use an authorized agent. Submit through Your Privacy Choices or email contact@viceroynm.com. We verify requests proportionately, generally using the email supplied, and do not ask for a password. We do not discriminate for exercising applicable privacy rights.

Children and international visitors

This professional-services site is not directed to children, and we do not knowingly collect personal information from children under 13 through it. The site is operated from the United States, and information may be processed where our contracted providers operate. Contact us before submitting information if your law requires a specific transfer safeguard.

Security, changes, and contact

We use administrative, technical, and organizational safeguards appropriate to the website data we handle, but no system is completely secure. See our Security posture to report an issue. We post updates here with a new effective date and provide additional notice when required. Email contact@viceroynm.com or write to Trunnion AI, LLC, 8100 Wyoming Blvd NE, Ste M4-301, Albuquerque, NM 87113, United States.